A Canadian Tradition Since 1930

Privacy Statement

Welcome Wagon Ltd.
Serving Canadian Communities Since 1930

Welcome Wagon's Privacy Policy
Welcome Wagon is a community-based service which welcomes new arrivals and contacts new parents, brides-to-be, new businesspeople, and retirees with information on local businesses and services. The Welcome Wagon organization has over 1,000 Representatives across Canada. Since 1930, it has served over 500 communities.

Welcome Wagon Ltd.'s privacy policy informs you of our commitment to and policy on privacy matters. It indicates how we ensure that your privacy and the confidentiality of the information you provide are protected.

Welcome Wagon's Commitment to Privacy
Protecting your privacy and the confidentiality of all information has always been fundamental to the way we have done business in Canada since 1930.

We strive to provide you with the best and most informative community service. To us, that includes treating you and the information you provide with respect.

Collecting and Using Information
Welcome Wagon Representatives identify their potential personal visits through internal and personal referrals, from community and business referrals, moving services, our website, request calls from the people themselves, and through advertising our services.

We collect only information that you provide, and we tell you how we use it. We limit the information according to the lifestyle change that makes you eligible to receive our specialized services (i.e. a welcome to the community, programs for brides-to-be, new and expectant parents, new grandparents, new students at colleges or universities, and new business people and executives) and/or for periodic follow-up contact or gifts, services, sampling, coupon, or information mailings.

Any information that Welcome Wagon collects is kept for a maximum period of two years (for audit purposes), after which time your information will be erased or destroyed.

Releasing Information
Welcome Wagon collects your information so that it can provide you with its specialized services on the personal visits such as greetings, gifts, information about the community, and periodic mailings.

With your consent, Welcome Wagon provides your basic information to our reputable business associates and partners who are our sponsors and who participate under a confidentiality agreement and who sponsor us in the "visit", making our community service possible. The disclosure of the information verifies the success of our programs and accounts for the gifts we distribute on the sponsors' behalf.

Protecting Information
Welcome Wagon has security measures in place to protect the loss, misuse and alteration of information under our control. The information is protected by secured, monitored premises and security procedures. This is regularly reviewed to ensure compliance.

Access to our customer data is limited to the business associates and partners (sponsors) who are bound by a confidentiality clause in their contracts which prevents use or disclosure of that information for any purpose other than for that business to provide services to you. All Welcome Wagon Representatives and Head Office employees are also bound by a confidentiality agreement which prevents the collection, use or disclosure of your personal information for the purposes other than stated above. In addition, our organization has appointed a compliance officer who will ensure that our practices and procedures are in accordance with this policy and any applicable legislation.

Providing Information and Access and Accuracy
Upon request, we will give you full access to any information we retain about you. And, while we strive to make sure the information we collect is as accurate as possible, we will also happily amend any information if it is incorrect.

Respecting and Responding to your Privacy Concerns
We will investigate and respond to your concerns about any aspect of our handling of your information. As well, you have the choice of opting out at any time. All you need to do is notify us.

You can contact our Privacy Officer at:
Privacy Officer
Welcome Wagon Ltd.
1 - 211 Telson Road
Markham, ON L3R 1E7

Changes to our Privacy Policy
If we ever change our privacy policy, we will post any changes so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it.

Welcome Wagon's On-line Privacy Policy
Protecting your privacy and the confidentiality of your information has always been fundamental to the way we have operated our community services in Canada since 1930.

On our website, visitors are given the opportunity to provide information including name, e-mail address, telephone number, and postal address in order to receive our specialized services (i.e. welcome to the community, programs for brides-to-be, new and expectant parents, pre-retirement, retirement or new grandparents, new businesspeople and executives). This information is relayed to Welcome Wagon personnel in the city/town where you live or do business. Where our specialized service is available, you will be contacted by a local Welcome Wagon Representative who will provide information about our specific local programs.

As well, you may receive periodic mailings from Welcome Wagon with information on parenting, new products, services or upcoming events.

Persons who supply us with their telephone number and/or email address may receive telephone/email contact from a Welcome Wagon Representative, where service is available, with information regarding the services in their local communities.

All information sent to us - name, address, telephone number, e-mail address and any other personal information will be held in the strictest confidence by Welcome Wagon and its Affiliates.

By requesting any of our programs, you are giving Welcome Wagon your consent to use this information.


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